Frequently Asked Questions

Products

If I’m not satisfied with my Cruzer, can I return it?

If you’re not completely loving the ride with your Island Cruzer, it's eligible for an exchange or return with a proof of purchase. The exchange/return must be requested within 30 days of delivery, and the item(s) must be sent back to our Corporate Headquarters. Any to-or-from transportation handling and costs are the responsibility of the purchaser.

Ordering & Payment

Can I receive a price adjustment if I ordered before a sale?

We’re happy to process a price adjustment for you if we reduce the price of a Cruzer that you have ordered from us within 15 days of the date that you submit your order. All other merchandise you ordered from us is eligible for a price adjustment within 5 days of the date you submit your order.

Item must be purchased at the original price (not valid for a marked down clearance item). Price adjustments for online purchases cannot be made in a retail showroom. Within the eligible window, contact Customer Service at onlineservice@islandcruz.com or call 1-800-884-5815 and have your order number ready (found on your invoice), or include it in your email message. If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.

*Holiday season promotions are not included in this offer.

When will my credit card be charged?

Your credit card will be charged at the time of purchase. If you do see problems with our order, once it's received, please contact Customer Service at onlineservice@islandcruz.com or call 1-800-884-5815, and we'll be happy to help resolve any issues.

Do I need an account to check out?

You're more than welcome to check out as a guest, but creating an account will make purchasing in the future a breeze. You'll also receive valuable Island Cruz information and promos faster than others.

Do I need to log in to my account to check out?

If you want your purchase to connect to the account you created, you will need to log in. Also, if the email you're entering during checkout is the same as the one in your account, you’ll need to log in as well.

How do I use a promo code?

In the cart, or at checkout, there is a box where you can enter in your discount code. Make sure you type in all the dashes (if applicable to the code), then click the "apply coupon" box below. If for any reason the coupon code isn't working, please contact Customer Service at onlineservice@islandcruz.com or call 1-800-884-5815, and we'll be happy to help.

Can I use my online credit in a retail showroom?

Unfortunately, online credit is only applicable online.

Can I use more than one promo code?

Only one code can be used per transaction. We apologize for any inconvenience this may cause.

How do I redeem an Island Cruz gift card?

When checking out, select "use gift card to checkout" under the payment method sections. You'll be prompted to enter your gift code, then press "add gift card." If you need help, please contact Customer Service at onlineservice@islandcruz.com or call 1-800-884-5815, and we'll be happy to help.

Can a back-ordered item be ordered for delivery at a later date?

Unfortunately, we do not offer putting a hold on a back-ordered item at this time.

Is it possible to stack discounts?

Unfortunately, we are unable to stack multiple discounts.

Returns & Exchanges

If I exchange an item, do you send me the new item first?

We do ask that you first send us the item you want to return. Once we receive the item, we will then send your replacement. If you have any other questions, please contact Customer Service at onlineservice@islandcruz.com or call us at 1-800-884-5815, and we'll be happy to help.

Can I return retail showroom-purchased items online?

To return retail showroom-purchased items, we will need a valid receipt. If not, then we're happy to exchange the item(s) for anything available online.

Can I exchange an item for retail showroom credit?

We'd be happy to exchange an item for online credit. Keep in mind that this credit will only be valid for the online showroom.

What is your Cruz Commitment quality guarantee?

Island Cruz products are recognized for their excellent quality and reliability. Our Cruz Commitment will help ensure your product(s) last for their intended use and protect you from any rare and unexpected manufacturer defects. If you experience any quality issues, we’ll be happy to exchange or replace the item(s) for you within 30 days of purchase at no cost to you, excluding shipping and handling. Just visit our returns page or give us a call at 1-800-884-5815, and we'll help you get the issue resolved.

Can I receive a price adjustment if I ordered before a sale?

We’re happy to process a price adjustment for you if we reduce the price of a Cruzer that you have ordered from us within 15 days of the date you submit your order. All other merchandise that you have ordered from us is eligible for a price adjustment within 5 days of the date you submit your order.

Item must be purchased at the original price (not valid for a marked down clearance item). Price adjustments for online purchases cannot be made in a retail showroom. Within the eligible window, contact Customer Service at onlineservice@islandcruz.com, or give us a call at 1-800-884-5815 and have your order number ready (found on your invoice), or include it in your email message. If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.

*Holiday season promotions are not included in this offer.

Shipping

Do you ship to PO Boxes?

We do! Simply select USPS for your shipping method when you checkout.

Do you ship overseas?

Currently, we only ship to Canada and Australia.

When will my order ship?

We do our best to ship orders out within 1 to 2 business days. However, we do not ship on Saturdays and Sundays.